Our delivery times are based on real logistics data and are provided as reference ranges. Thanks to our priority air shipping channels, most orders arrive earlier than expected. However, customs clearance and local delivery conditions may occasionally cause slight delays beyond our control.

Yes. All LOTTEDS orders are shipped via air freight priority logistics (DHL, FedEx, UPS). This ensures faster international delivery compared to standard sea or economy shipping methods.

Customs inspections are handled by local authorities and are outside our direct control. However, we actively monitor every shipment and assist in resolving any delays. If your order exceeds the normal timeframe, our support team will intervene and provide solutions promptly.

Absolutely. Every order includes full tracking. Once shipped, you will receive a tracking number that allows you to monitor your package in real time from dispatch to delivery.

Yes. All products are made of premium 316L stainless steel, as clearly stated on every product page. We do not use alternative materials such as 904 steel. Product descriptions on our website always take precedence.

All shipments are protected. In the rare case of a lost package, we will coordinate with the carrier and provide a replacement or resolution to ensure you receive your order.